Tag Archives: WMATA

Talking Transportation: From ‘Pothole Palooza’ to the Tweeting Pothole

In 2009, the District Department of Transportation began what, at the time, was a fairly novel way of interacting with the public over the state of infrastructure. What became known as “Pothole Palooza” was quite brilliant. The folks at DDOT … Continue reading

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Before you speak, feel: Expressing empathy for your customer can help build your brand

There was an interesting story that circulated around the local news outlets recently in the Washington DC area. A local special interest group, Collective Action For Safe Spaces, was set to push the DC City Council to ask Washington Metropolitan Transit … Continue reading

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