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Photo courtesy Washington State Department of Transportation/Washington State Ferries

Photo courtesy Washington State Department of Transportation/Washington State Ferries

Incorporating New Media into the Environmental Review Process: A State DOT Overview

Last month the Transportation Research Board’s annual meeting brought more than 11,000 people to Washington DC to share research and best practices in all facets of transportation. I was fortunate and honored to have a few minutes to talk about how state departments of transportation are using social media in the public involvement process.

Before you speak, feel: Expressing empathy for your customer can help build your brand

Photo courtesy Stephanie Brown

There was an interesting story that circulated around the local news outlets recently in the Washington DC area. A local special interest group, Collective Action For Safe Spaces, was set to push the DC City Council to ask Washington Metropolitan Transit Authority – known locally as WMATA or Metro (that’s the subway side) – to participate in a public service campaign to raise awareness about sexual harassment in public spaces.

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