Happy Birthday iPhone: Tech May Change, Good Communications Remains the Same

iPhone5The iPhone turned 10 last month. As Steve Jobs began to introduce the iPhone at the MacWorld conference in 2007, he said, “We’re going to make history together today.” 

That certainly was true. The iPhone wasn’t the first smartphone, but it revolutionized how people communicated and how they sought out information – two things that have largely reshaped the ways in which communications teams within transportation departments do their work.

In 2007, a DOT team with which I worked teamed up with a local utility company to insert construction announcements into monthly water bills that went to residents near a major project. It was expensive and time-consuming. And, we had no way of knowing whether the people who opened the utility bill even read the notice.

Continue reading “Happy Birthday iPhone: Tech May Change, Good Communications Remains the Same”

Taking A Look Inside: Survey of State DOTs Offers Glimpse into Internal Comms

talking-clipart-people_standing_around_a_watercooler_talking_and_gossiping_0515-1103-1504-1157_SMUIt is no secret that state DOTs throughout the country have become adept communications organizations. The focus in many DOTs is turning away from the road to toward the people who use the transportation system – all its modes and priorities.

Whether you find yourself at a gathering of bridge engineers or environmental planners, the topic of communications has a good chance of being discussed. Continue reading “Taking A Look Inside: Survey of State DOTs Offers Glimpse into Internal Comms”