Research for Transportation Decision-making

Cover for Guide to Developing Marketing
courtesy: FHWA Highways for Life

Transportation agencies are constantly innovating to meet the needs of an aging system, a declining revenue stream and an evolving customer base. The FHWA Highways for Life program earlier this year published a document, “A Guide to Developing Marketing Research for Highway Innovations,” which is intended to help transportation agencies “understand the needs, wants, and values of their existing customers and potential customers and us that information to make better decisions.”

While I believe that most agencies already use some kind of research when deciding whether to pursue programmatic and operational innovations, the guide should prove a very useful resource for the transportation communications community.

Filled with anecdotes and case studies, the manual is a solid introduction to marketing research. It will explain things to consider when deciding on the types of research you might need, whether you will need to bring in a consultant and even some strengths and weaknesses for various research methods.

Whether you are a seasoned communication pro, or just getting started, the Highways for Life guide is worth checking out.

 

Growing Your Twitter Followers, As Easy As 1-2-3

Accessible Twitter website icon
(Photo credit: Wikipedia)

You finally leaped over the legal team, juked past the IT group and came up with the perfect Twitter handle. Your transportation agency is now part of the mobile/social web. Your agency has a Twitter feed.  Congratulations!

Now, all you need are people to know you exist.

We can argue at length about the best Twitter metrics, but for most in our business, “followers” matter. And we all need them.

Continue reading “Growing Your Twitter Followers, As Easy As 1-2-3”