Transportation Agencies Take Note: Facebook Matters in a Crisis

Transportation organizations have important information to share with the traveling public. That’s especially true during natural disasters when maintenance crews and first responders are often the first people surveying damage and assessing the status of infrastructure leading to people’s homes and businesses.

Last month, Pew Research Center and the Knight Foundation published the latest report that shows nearly half of U.S. adults are getting their news from Facebook. Meanwhile, the annual State of the News Media report found a continued decline in local daily newspaper circulation (down 7 percent) and local TV news viewership (down 5 percent late night and down 2 percent mornings).

What’d you say? Archiving the conversation for public records

There is no doubt that social media is a standard practice for state DOTs and other transportation agencies. And, as with other standard government communications, public records and retention laws, guidance and regulation abound for social media.

That’s right. Today’s transportation communications practitioners expected to keep up with emerging technologies, learn the rapidly shifting cultures that govern each unique space, and stand ready to share credible, vetted information at a moments notice regardless of the time of day. They also have to understand and comply with archiving rules and regulations governing their organization. 

Transportation Communicating is About More Than Cars and Highways

Even as the price of fuel remains low and national vehicle miles traveled grows on our nation’s highways, there is no doubt that bicycling — whether competitively or recreationally — is growing in popularity.

Most states have policies and programs in place to support bicycling programs and infrastructure. In addition, state transportation departments tend to have employees who bike regularly. In many states the chief engineers and transportation CEOs regularly cycle and serve as the strongest advocates for bicycling.

Boom! Wait, you have a cannon?

My friends at the Washington State Department of Transportation posted this photo on their Flickr feed recently. Amazing how a photo can offer a glimpse into the world of transportation.

From WSDOT: “Avalanche Specialist Alan Willard yells “FIRE!” as he shoots a howitzer. Crews are working to reduced avalanche hazard near SR 20 at Liberty Bell. The successful mission knocked down 8 feet of snow covering both lanes of the highway.”

Talking Environment: Transportation Messaging and Accountability

“Woodsy Owl” Licensed under Public Domain via Wikimedia Commons – http://commons.wikimedia.org/wiki/File:Woodsy-Owl-original.jpg#mediaviewer/File:Woodsy-Owl-original.jpg

Check your calendars. Earth Day is April 22, just weeks away. This will be the 45th anniversary of the first Earth Day, which is commonly referred to as the start of the modern environmental movement.

I remember as a child in the 70s being taught to “Give a Hoot, Don’t Pollute” and I remember the Keep American Beautiful public service announcement that featured a tear falling down the cheek of a Native American as he watched garbage pile up in rivers and streams.

Those were powerful messages that helped shape my view of litter and helped my generation understand that our natural environment was important to protect.

Talking Work Zone Safety: “He’s the best dad ever”

The California Department of Transportation recently launched a new work zone safety campaign featuring agency workers and their families.

The California Department of Transportation (Caltrans)  and its partners — the California Highway Patrol, California Office of Highway Safety, California Department of Motor Vehicles and Impact Teen Drivers — recently launched a new work zone safety campaign featuring Caltrans employees and their children under the tagline, “Be Work Zone Alert.”

The multimedia campaign features a beautiful web page, outdoor advertising and public service announcements. Social media posts feature the hashtag #BeWorkZoneAlert.

Talking email: Social gets the headlines, email gets the eyeballs

Twitter and Facebook mostly likely get most of you team’s attention, while Instagram’s massive growth — especially with younger drivers and commuters — should probably push its way into your communication strategy.

But when was the last time you really thought about how well you are managing your email lists? Do you know your typical open rate on email newsletters or other email campaigns?