From a customer’s view: Iowa DOTs new web site

A transportation colleague said something recently that struck me as rather profound.

She simply asked, why is it that we can do our banking at 2 a.m., but we cannot get a permit from the state DOT at 4:30 p.m. because the office is closing?

There is a lot in that question. It suggests that we might need a basic re-thinking of government services and how we deliver those services. It suggests that “regular” office hours are probably not regular any more.

Continue reading