The difference between outstanding and blah sometimes comes in subtle ways. In this powerful video posted recently by the Colorado Department of Transportation, the excellence is obvious – if you look.
The video takes place at a baseball stadium. The host interviews people, asking them how much alcohol they have consumed. Then, she asks each person whether they would be willing to drive. Then, she has them use a personal breathalyzer to test their blood alcohol level.
State departments of transportation have focused on accountability and transparency — two common catch phrases in our business — for as long as there have been departments. At least a dozen years ago or more state transportation agencies began focusing on how to communicate in a way that helps the public better understand where their money was being spent.