The Associated Press headline sounded ominous: “Michigan government accounts block hundreds on Twitter.”
After a lawsuit was filed against the Trump Administration for blocking Twitter users, the Lansing State Journal decided to look at government accounts in its home state. It found that state agencies had blocked accounts.
A few paragraphs into the story, there was this line that pointed directly at the state DOT:
“Records show that while some government accounts didn’t block anyone, the dozen accounts associated with the Michigan Department of Transportation blocked a combined 550 individual Twitter handles.”
Continue reading “Michigan’s Social Media Strategy Defuses Potentially Difficult News Story”
The iPhone turned 10 last month. As Steve Jobs began to introduce the iPhone at the MacWorld conference in 2007, he said, “We’re going to make history together today.”
That certainly was true. The iPhone wasn’t the first smartphone, but it revolutionized how people communicated and how they sought out information – two things that have largely reshaped the ways in which communications teams within transportation departments do their work.
In 2007, a DOT team with which I worked teamed up with a local utility company to insert construction announcements into monthly water bills that went to residents near a major project. It was expensive and time-consuming. And, we had no way of knowing whether the people who opened the utility bill even read the notice.
Continue reading “Happy Birthday iPhone: Tech May Change, Good Communications Remains the Same”
It is no secret that state DOTs throughout the country have become adept communications organizations. The focus in many DOTs is turning away from the road to toward the people who use the transportation system – all its modes and priorities.
Whether you find yourself at a gathering of bridge engineers or environmental planners, the topic of communications has a good chance of being discussed. Continue reading “Taking A Look Inside: Survey of State DOTs Offers Glimpse into Internal Comms”
There is a common tendency among most transportation agency communication teams to overlook one of their most important audiences – the agency employees.
Internal communications is tough, whether it is done for a major corporation or a transportation agency. The organization is generally spread across a large geographic area. Employees in different work groups and geographic areas might have different access to, and comfort with, different communication technologies. And, at the end of the day, the communication team kudos for a job well done most often come from external communications with media or the general public. Continue reading “New CEO Video Series Targets ADOT Employees”
Streaming live events is not necessarily a new idea for transportation agencies. But one state DOT has found that leveraging live streaming capabilities within Facebook can generate huge results.
The Washington State Department of Transportation was one of the first state DOTs to experiment with Periscope, a live streaming service owned by Twitter. The 2015 State DOT Social Media Survey found that about 10 percent of DOTs in 2015 were using either Periscope, or the similar Meerkat, streaming media service.
Continue reading “Tips on using Facebook Live for transportation engagement”
The Transportation Research Board meeting held annually in Washington DC is among the largest gatherings of transportation geeks in the world. The January meeting typically tops 11,000 attendees with sessions and workshops beginning early in the morning and running well into the evening. The printed agenda is massive and looks and weighs like a major city phone book. The TRB annual meeting is indeed a big deal. Continue reading “Talking Transportation, Innovation”
There is no shortage of creativity in transportation communications. In this example, the folks at Oregon Department of Transportation and Metro – the Portland area regional government – turned to a Northwest icon to help educate motorists about pedestrian crossings.