3 thoughts on “Defining social media as what it is: Mobile media

  1. “Can we envision a near-term future in which our communication programs are focused not only on what we say to the public, but also depends on what we hear back from our customers?”
    Answer: yes. It’s now. We just aren’t doing it yet.

  2. Pingback: Growing Impact of Social Media in Transportation Public Engagement | Transportation Issues Daily

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