Actually, it was one specific comment made by Pac-12 Commissioner Larry Scott that got me to thinking. Commissioner Scott, describing the impetus for a new college sports network, said this: ”The idea is Pac-12 content, anywhere, anytime, by any device.”
A recent Harvard Business Review blog post targets three social media marketing assumptions regarding what customers want from brands. Many transportation agencies have applied general marketing strategies – including those related to social media – to the interaction between government and its citizens. But I wonder if they “myths” that the Harvard post describe work differently in the public sector?
For transportation agencies, whether you communicate about the highways or the buses or the bike lanes you are creating important and highly valuable content. Your customers – the system users – seek the information you have. When will the bus be here? Can I drive the interstate or should I take an alternate route?
But have you thought about how you use that sought after information to grow your audience for your organization’s key message?